Amsterdam Tech is committed to addressing complaints in a timely, fair, and confidential manner. Participants who wish to raise a complaint must do so in writing and preferably in a form by submitting their concerns to the Programme Manager. Complaints will be acknowledged within two working days and resolved within maximum two weeks. If additional time is required to investigate the issue, the participant will be informed of the delay, the reasons for it, and an expected resolution timeline. All complaints and their resolutions will be recorded and retained for a minimum period of five years. The complaints form is publicly accessible under the quick links on the Amsterdam Tech website. For further details or to initiate a complaint, participants may contact the Programme Manager directly.